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Marketplace / SaaSB2B Marketplace3 weeks engagement

Inbound lead response time dropped from 42 hours to 47 seconds - conversion rate doubled

47 sec
Average response time (from 42 hours)
2x
Inbound conversion rate
100%
Of leads enriched before rep sees them
$0
Additional headcount required

The Challenge

Inbound leads were sitting in a queue for an average of 42 hours before getting a response. By then, prospects had already talked to competitors. The marketing team was generating leads but sales was fumbling the handoff - no enrichment, no scoring, no routing logic. Hot leads got the same treatment as tire-kickers.

What We Built

GTME built a real-time inbound orchestration system: the moment a lead submits a form, they're instantly enriched via Clay webhooks (company, role, seniority, tech stack, funding), scored against the ICP model, and routed to the right rep based on segment and territory. High-score leads get an immediate personalized email and Slack notification to the assigned rep. The entire process takes under 60 seconds.

Services Used

Inbound & Demand Gen Systems
Data Infrastructure & Enrichment
RevOps & CRM Engineering

Tools Used

ClayHubSpotSlackCalendlyClearbit

Our inbound conversion rate doubled the week GTME's system went live. Leads were getting personalized follow-ups before they even closed the thank-you page.

Rachel Kim
Director of Marketing, B2B Marketplace

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